Product Description
Quality in the Office (WebPDF)
Author: AW Erasmus
Format: Digital
Quality management (QM) in its simplest form refers to the management of quality in an organisation. The management of quality has gained momentum over recent years and as an organisational function essentially involves determining standards so that managers and employees can measure performance against predetermined criteria.
One of the essential features of quality management is the standardisation of policies, procedures, systems and processes.
Contents:
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Chapter 1: Quality office management
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Chapter 2: The role of information systems
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Chapter 3: Advanced technological tools in the office
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Chapter 4: The global business environment
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