Product Description
Quality in the Office for IT Professionals (WebPDF)
Authors: van Antwerpen S, AW Erasmus, DE Boucher, D Prinsloo
Format: Digital
This text should help you develop an understanding of quality management and total quality management in the context of the administrative practice. Being an administrative manager means being the leader of administrative activities in your organisation.
Effective leadership in administration requires that the administrative manager provides direction in terms of developments in administrative management and creates a stable administrative environment.
Contents:
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Quality office management
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The role of information systems
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Advanced technological tools in the office
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The global business environment
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