Product Description
Project Management for the Service Sector
Author: PN Acha-Anyi
Format: Physical Hardcopy
Project management competencies are emerging as a key requirement in organisations. Yet, despite the fact that the service sector constitutes over 63 per cent of the global economy, there are few books to guide the delivery of service sector projects. Project Management for the Service Sector is therefore designed to fulfil the needs of students and operators in the service sector, who often have had to resort to texts dealing with engineering and construction.
Project Management for the Service Sector explains project management concepts and paradigms in language that is clear and easy to understand. With emphasis on the African context, it provides in-depth coverage of every aspect of the subject through practical examples, illustrations and case studies.
Contents include the following:
Project Management for the Service Sector is aimed at students as well as those already employed in the service sector.
Features:
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Planning for service sector projects
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Project management paradigms and methodologies
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Managing project parameters
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Implementing service sector projects
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Project cost management
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Project procurement management
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Governance and leadership in projects
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Financing projects
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Disaster risk management in projects
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Project closure
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The future of service sector projects in Africa
Contents:
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Part 1: Building the foundation
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Chapter 1: The project management imperative in service provision
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Chapter 2: Project management paradigms and methodologies
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Chapter 3: Managing the project definition phase
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Chapter 4: Planning for service sector projects
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Part 2: Tourism project rollout (getting engaged)
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Chapter 5: Managing project parameters
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Chapter 6: Implementing service sector projects
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Chapter 7: Project cost management
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Chapter 8: Project procurement management
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Chapter 9: Governance and leadership of projects
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Chapter 10: Stakeholders in project management
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Chapter 11: Project management and disaster risk reduction in development planning
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Chapter 12: Financing projects in the service sector
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Chapter 13: Project management in intercultural contexts
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Chapter 14: Monitoring and evaluation in service sector projects
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Part 3: From projects to livelihoods (impact management)
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Chapter 15: Risk management in service provision projects
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Chapter 16: Project closure
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Chapter 17: Customer relationship management (CMR) in projects
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Chapter 18: Service marketing in project management
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Chapter 19: Ethics and corporate social responsibility (CSR) in project management
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Chapter 20: The future of project management (in Africa)
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