Product Description
Handbook of the Banking Ombudsman
Author: Ombudsman for Banking Services
Format: Physical Hardcopy
The Ombudsman for Banking Services (OBS) provides a dispute resolution service to bank customers who are unhappy with the services and products provided by their bank.
This practical guide explains the procedures, processes, jurisdiction and functions of the OBS, while exploring the steps followed to resolve complaints in the context of prevailing legislation.
Contents:
-
The Office of the Ombudsman for Banking Services (OBS)
-
History of the OBS
-
Structure
-
Role
-
Powers
-
Jurisdiction
-
Procedures
-
Reviews
-
Legal implications of lodging a complaint
-
The proactive role of the Ombudsman for Banking Services
-
Ombudsman’s determination
-
The Application for Assistance Form
-
The need for formality
-
Completion and submission of the form
-
Communicating with the OBS
-
Appendices
-
Terms of Reference of the Ombudsman for Banking Services
-
Application for Assistance Form
-
Code of Banking Practice
For custom orders and quotes: shop@schoolspace.co.za
© 2026 Schoolspace. This product description is the exclusive intellectual property of the publisher, protected under copyright law. Unauthorized use, adaption, or copying is strictly prohibited.
