Product Description
Advanced communication skills – for organisational success (2nd edition)
Authors: M Swart, M Hairbottle, R Scheün, L Erasmus-Kritzinger, V Mona
Format: Physical Hardcopy
The ability to communicate effectively is one of the most important life skills a person can possess. It can pave the way to success, not only in terms of career but also in every other aspect of life where communication plays a role. Advanced communication skills focuses on essential communication skills and competencies for all aspects of the world of work.
Advanced communication skills takes an integrated theory and practical approach to learning. It is designed to foster workplace communication in order to benefit interpersonal relationships, which in turn leads to personal enrichment, greater job satisfaction and increased productivity. The final chapter contains a selection of case studies with questions to assist in the evaluation of communication skills.
Contents include the following:
Advanced communication skills is aimed at managers, personal assistants, professional secretaries and all those studying towards certificates, diplomas or degrees in colleges and universities. It fully covers the syllabus for Communication N5/N6 at technical and vocational education and training colleges, and will prepare students for the national examinations in these subjects.
Features:
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Media communication and advertising
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Presentations
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Multicultural communication
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Language usage in the workplace
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Meeting correspondence · Letters and reports
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Critical proofreading and editing of auditory, visual and written materials
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Events
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Conflict and stress
Contents:
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Chapter 1 Organisational communication
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Chapter 2 The formulation of aims and objectives
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Chapter 3 Media communication and advertising
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Chapter 4 Presentation communication
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Chapter 5 Multicultural communication in the world of work
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Chapter 6 Language usage in the workplace
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Chapter 7 Critical proofreading and editing of auditory, visual and written materials
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Chapter 8 Concise communication
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Chapter 9 Letters for the workplace
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Chapter 10 Meeting correspondence
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Chapter 11 Reports
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Chapter 12 Event communication and correspondence
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Chapter 13 Motivation
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Chapter 14 Problem-solving and decision-making
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Chapter 15 Conflict and stress
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Chapter 16 Interviews
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Chapter 17 Oral communication and listening skills
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Chapter 18 Evaluation of your communication skills through case studies
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