Product Description
TVET First Contact Centre Operations NQF Level 2 Student's Book
Format: Physical Hardcopy
The Student's Book for Contact Centre Operations at NQF Level 2, a subject in the National Certificate (Vocational) Marketing programme. Part of the TVET First series from Macmillan Education and Troupant Publishers.
Features:
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Activities help students practise their skills.
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Step-by-step instructions guide students through the content.
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The books use a “how-to” / training manual approach.
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