Product Description
Office Administration and Management
Authors: B Manyaga, T Kufa
Format: Physical Hardcopy
The world of work today is fundamentally different to what it was during the First Industrial Revolution, when the concept of a dedicated working environment (workplace) was first introduced. The business environment is constantly changing, which has a direct impact on the evolution of the workplace. Office Administration and Management discusses essential aspects of the administration and management of the workplace environment in the era of the Fourth Industrial Revolution.
Office Administration and Management offers aspiring modern-day office professionals an opportunity to equip themselves with key administrative skills, and further exposes them to office etiquette and efficient office management techniques. It is presented in three parts: part A provides foundational knowledge and contextualises office administration as a profession; part B focuses on office management skills, and part C explores contemporary issues in office management relevant to all socially responsive and sustainably managed organisations.
Contents:
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Part A: Office administration
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Chapter 1: Introduction to office administration and management
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Chapter 2: Business communications
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Chapter 3: Professionalism and etiquette in the office environment
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Chapter 4: Office design and layout
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Chapter 5: Records management and data filing
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Chapter 6: Basic financial administration Part B: Office management
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Chapter 7: Office management – Planning
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Chapter 8: Office management – Organising
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Chapter 9: Office management and leadership
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Chapter 10: Office management – Control Part C: Contemporary issues in office management
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Chapter 11: Diversity and decision making
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Chapter 12: Relationship management and customer services
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Chapter 13: The green office and ethics
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