Product Description
TVET First Contact Centre Operations NQF Level 4 Student's eBook (Web PDF)
Format: Digital
The Student's eBook for Contact Centre Operations at NQF Level 4, a subject in the National Certificate (Vocational) Marketing programme. Part of the TVET First series from Macmillan Education.
This is the Web PDF (WPDF) eBook edition.
Features:
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Activities help students practise their skills.
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Step-by-step instructions guide students through the content.
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The books use a “how-to” / training manual approach.
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