Product Description
An Introduction to Tourism and Hospitality Management
Authors: U Herman, L du Plessis
Format: Physical Hardcopy
Tourism is considered the largest industry in the world, showing continuous growth in South Africa and elsewhere. In order to develop and manage the industry sustainably, there is a need for ongoing skills improvement and capacity building, but much of the existing material is generic and product based. Introduction to tourism and hospitality management provides essential insight into planning, organising, leading and control as it would be applied specifically in the service industry.
Introduction to tourism and hospitality management offers a practical industry and service perspective by applying theory to contemporary industry case studies and examples. It includes revision questions, further reading resources, tasks and lecturer support material.
Contents:
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1 Introduction to the tourism and hospitality industry Uwe P. Hermann
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2 The history of management Uwe P. Hermann
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3 Introduction to planning in tourism and hospitality Liezel du Plessis
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4 Decision making Uwe P. Hermann
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5 Organising and delegating Deseré Kokt
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6 Managing change in tourism and hospitality organisations Deseré Kokt
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7 Managing diversity Liezel du Plessis
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8 Leading and leadership Leonie de Witt
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9 Managing individuals in the tourism and hospitality industry Leonie de Witt
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10 Managing groups in the tourism and hospitality organisation Uwe P. Hermann
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11 Motivation Deseré Kokt
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12 Fundamentals of control in tourism and hospitality organisations Uwe P. Hermann
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13 Operations management in a tourism and hospitality organisation Francisca du Plessis
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14 Managing guest services Liezel du Plessis & Uwe P. Hermann
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15 Contemporary developments in tourism and hospitality management Isa Van Aardt & Liezel du Plessis
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16 Business ethics and responsible tourism management outcomes Isa Van Aardt & Uwe P. Hermann
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17 E-commerce and information technology in tourism and hospitality Isa Van Aardt & Liezel du Plessis
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